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We Are Hiring!
Yamnuska Wolfdog walking in the sanctuary enclosure in alberta canada.
April 9, 2021

We Are Hiring!

Guest Services/Animal Care Attendant

We are currently hiring for a full time Guest Services/Animal Care Attendant

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A high-content wolfdog from the yamnuska wolfdog sanctuary in cochrane, alberta
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Yamnuska Wolfdog Sanctuary is currently recruiting for a full time position of Guest Services / AnimalCare Attendant for our organization.Reporting to the Operations Manager and FrontDesk Supervisor, the primary focus of this role is to serve as the frontend resource for guests visiting the Sanctuary and assisting the operations inside our Visitor Centre. The secondary focus is on assisting in various animal care and Sanctuary tasks. The majority of the role will revolve around guest services with a minor role in animal/facility duties.

We are a fun, committed and hardworking team, dedicated to sharing our passion for wolfdogs and wolves with the public.

GuestServices Responsibilities: 

  • Greeting     customers and determining their needs
  • Responding to     guest inquiries via phone, email and social media
  • Processing walk     in guests for various Sanctuary tours
  • Generating     reservations in the booking system for Sanctuary activities
  • Troubleshooting     any issues or concerns with guests or booking system
  • Signing in     guests and providing instructions for their visit
  • Assisting     customers with retail merchandise
  • Communicate and     work effectively with all staff and volunteers
  • Upkeep and daily     cleaning of Visitor Centre
  • General     presentation of the Visitor Centre including; folding, restocking,     dusting, sweeping, and general tidying as required


AnimalCare Attendant Responsibilities: 

·       Wolfdog care including feeding, watering, and cleaning out enclosures

·       Performing educational sanctuary tours and activities for groups up to 50people

·       Maintenance tasks pertaining to the wolfdog enclosures and Sanctuary grounds


Qualifications &Skills: 

  • Demonstrated     experience in a tourism based guest services an asset
  • Previous front     desk and     guest services experience     –     Travel/Tourism industry highly regarded
  • Friendly,     outgoing, excellent guest service skills
  • Time management     skills, ability to independently manage own time
  • Exceptional     communication skills and phone manner
  • Organized,     efficient, responsible and mature.
  • Ability to work     in a high paced team environment
  • Ability to     troubleshoot guest problems
  • Proven ability     to learn and adapt quickly to changing work environments
  • A passion for public awareness and     education surrounding wolves
  • Extensive understanding of dog     and/or wolf behaviour
  • Comfortable talking to and engaging     large groups of people
  • Must have a keen willingness to     learn new information

To apply, please email your cover letter and resume to yamnuskawolfdogsanctuary@gmail.com